Employee
goal-setting is one of the best ways to ensure your staff’s
objectives are aligned with company goals, which — if you’ve
developed those correctly — pull you down the long road to
achieving your corporate vision.
“Goal-setting
gives you focus,” says Gary Latham, professor of organizational
effectiveness at the University of Toronto’s Rotman School
of Management. “It gives you a standard by which you can evaluate
yourself and the people who report to you. It gives people a sense
of purpose, and attaining the goals gives them a sense of accomplishment.”
Here
are the top tips for getting the most from employee goal setting:
Set
the context. Before an employee can set relevant goals,
he needs have a full grasp of the company’s objectives. “The
people who write the mission statement know what it means, so they
assume that everyone else understands — but that’s usually
not the case,” says Helen Wilkie, a Toronto-based communications
specialist. She suggests reading out snippets of your mission statement
and asking employees what it means to them. If they have interpreted
things incorrectly, this is a good opportunity to correct misperceptions.
Involve
each employee in her individual goal setting, rather than
simply handing her a list you’ve come up with on your own.
“The data show that when you set participative goals, they’re
often higher than when the boss assigns them unilaterally,”
says Latham.
Be
specific, and set time limits. “If the goals are
vague, there’s a tendency to pat ourselves on the back undeservedly,”
says Latham. Instead of asking an employee to increase sales, for
instance, ask her to aim to increase sales by 15% within the next
four months.
Don’t
weigh employees down with too many goals. “No more
than three to seven goals at a time,” Latham warns. “And
three is better than seven because the whole benefit of goal-setting
is focus. If you have thirty-seven goals, you can’t focus.”
Share
your own personal goals. “This helps build trust,”
says Wilkie. “It also helps employees realize they have to
be working on their goals, too; that it’s something everyone
in the company is doing.”
Make
sure the goals aren’t too easy. “Easy goals
don’t give you a sense of challenge or accomplishment. High
goals do,” says Latham. While there can be value in “easy
wins” to help give employees a sense of progress, ensure that
each employee has at least one challenging goal to aspire to. If
you’re using a rewards system, provide bigger payouts for
the more difficult goals.
Set
aside the necessary resources to help employees achieve
the goals you agree on. If you want an employee to improve his Excel
skills, for example, then pay for him to take a night course.
Set
a schedule to monitor progress. (Schedules will vary depending
on the goal.) “When managers just pay lip service to something
like this, it doesn’t work,” says Wilkie. “Employees
have to feel like this is a serious thing and everybody’s
committing to it. It’s not just another set of commands coming
down from on high.”
Provide
specific, actionable feedback. If an employee is struggling
to reach his goal, point out what he’s doing wrong to make
sure he gets back on track. Latham calls this “outcome expectancy.”
“Help people see the relationship between what they’re
doing and what they are or are not attaining,” he says. Alternatively,
if you observe an employee doing something well, take the time to
point it out so he’ll remember it.
Reward
progress, even if the employee doesn’t fully achieve
the goal. Don’t dump on someone for achieving a 13% sales
boost instead of the 15% goal. Aside from the obvious negative effects
on morale, punishing employees for not fully attaining their goals
just teaches them to set the bar lower next time, Latham warns.
— By Annette Bourdeau
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